Know or Go Support and FAQs

iPhone and iPod touch: What to do when applications close unexpectedly while in use.

Symptoms
Applications on iPhone or iPod touch may close unexpectedly because the device has begun to run low on application memory. This does not mean there is too much data stored on the device, but simply means that it is running too many memory-intensive tasks.

Some examples of this issue:

• If you have many Safari web pages open on your iPhone or iPod touch, Safari may close and the iPhone or iPod touch will go back to the Home screen (where it shows all the application icons).
• When listening to music or podcasts, watch video, etc., playback may stop and the device may return to the Home screen.
• While using Safari or Maps and listening to music or podcasts, iPod audio playback may stop.
• Applications purchased from the App Store quit immediately after you tap them.
  

Resolution
The following tips may help if this issue occurs and may help prevent these behaviors in the future.

• Use iTunes to update <http://docs.info.apple.com/article.html?artnum=305744> to the latest version of the iPhone or iPod touch software.
• Turn iPhone or iPod touch off and on and then reopen the application you were using. To turn the iPhone or iPod touch off and on, press and hold the Sleep/Wake button on top of device for a few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
• With Safari, try to minimize the number of pages/browser windows that are open on the device by closing the Safari windows that are not being used.
• On devices that support multitasking with iOS 4*, you can close applications running in the background. To do this, double-tap the Home button to display a menu of recent applications, then click the red minus on the icon for each application you wish to close.
  

*Multitasking is available only when using iOS 4 or later with iPhone 4, iPhone 3GS, and iPod touch (3rd generation)—32GB and 64GB iPod touch models introduced late 2009.

This symptom is not a hardware issue with the iPhone or iPod touch and replacing or repairing the device will not solve the issue.

If you are still experiencing problems, please email: help@ellensknoworgosupport.com